Parimatch Privacy Policy

What Personal Data Is Collected

Parimatch collects personal data that users provide directly or that is generated through the use of the platform. This may include:

• Full name and date of birth
• Contact details such as email address and phone number
• Residential address and government-issued identification documents
• Financial information, including payment method details and transaction history
• Device identifiers, IP addresses, and browser information collected automatically during site use
• Behavioural and usage data relating to interactions with the platform

Purpose of Collection

Personal data is collected for the following purposes:

• Verifying user identity and age in accordance with applicable regulations
• Creating and managing user accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and resolving disputes
• Complying with legal and regulatory obligations, including anti-money laundering requirements
• Improving platform services and user experience

Technical and Organisational Protection Measures

Parimatch employs industry-standard security measures to safeguard user data. These include:

• SSL (Secure Socket Layer) encryption for all data transmissions
• Restricted internal access to personal data on a need-to-know basis
• Regular security assessments and system audits
• Secure storage of sensitive information in protected environments
• Staff training on data protection obligations and best practices

User Rights

Users have the following rights with respect to their personal data:

• Right of Access: Users may request a copy of the personal data held about them.
• Right of Correction: Users may request that inaccurate or incomplete data be corrected.
• Right of Deletion: Users may request the deletion of their data, subject to legal retention requirements.
• Right to Withdraw Consent: Users may withdraw consent to data processing at any time, where processing is based on consent.

Requests relating to user rights may be submitted through the official support channels available on the website.

Compliance with Indian Law

Parimatch processes personal data in compliance with applicable Indian legislation governing data privacy and information technology. This includes adherence to the provisions of the Information Technology Act, 2000, and any associated rules and regulations pertaining to the protection of sensitive personal data and information.

Personal data collected by Parimatch is used exclusively for lawful purposes directly related to the operation of the platform and the delivery of its services. The specific ways in which collected information is used are detailed below.

Account and Service Management

• Creating, verifying, and maintaining user accounts
• Authenticating users upon login and during transactions
• Communicating important account-related updates and notifications

Transaction Processing

• Facilitating deposits and withdrawals in a secure manner
• Verifying payment details and preventing fraudulent transactions
• Maintaining accurate financial records as required by applicable law

Service Improvement and Analytics

• Analysing usage patterns to improve the functionality and content of the platform
• Identifying technical issues and resolving them promptly
• Conducting internal research to enhance the overall user experience

Marketing and Communications

• Sending promotional materials, offers, and updates to users who have provided their consent
• Personalising content and recommendations based on user preferences and behaviour
• Users may opt out of marketing communications at any time through account settings or by contacting support

Legal and Regulatory Compliance

• Fulfilling obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations
• Responding to lawful requests from regulatory authorities, law enforcement, or courts
• Maintaining records as required under Indian law and the terms of applicable operating licences

All processing activities are conducted on a lawful basis, including user consent, contractual necessity, legal obligation, or legitimate interest, as applicable.

Accessing Personal Data

Users may request access to the personal data that Parimatch holds about them at any time. Such requests should be submitted through the official customer support channels. Upon verification of identity, the relevant data will be provided within a reasonable timeframe.

Updating Personal Data

If a user believes that any personal data on record is inaccurate, outdated, or incomplete, a correction request may be submitted to the support team. Parimatch will review the request and make the necessary amendments promptly, subject to verification.

Deleting Personal Data

Users may request the deletion of their personal data. Such requests will be honoured in accordance with applicable legal requirements. Certain categories of data may be retained for specified periods to comply with regulatory, legal, or audit obligations, even following an account closure or deletion request.

Consent to Security and Payment Data Processing

By using the Parimatch platform, users consent to the following:

• The conduct of identity verification and security checks as required under applicable regulations, including KYC procedures
• The processing of payment data by authorised third-party payment service providers engaged by Parimatch to facilitate financial transactions
• The sharing of information with fraud prevention services and financial compliance bodies where necessary

These processes are integral to the secure and compliant operation of the platform and cannot be circumvented without affecting access to certain services.

The Parimatch platform is intended exclusively for users who are 18 years of age or older. Access to online gambling and sports betting services by minors is strictly prohibited.

Age Verification Limitations

Parimatch takes all reasonable measures to restrict access by minors; however, the platform cannot independently verify the age of every individual without the submission of valid identification documents. Users are required to provide accurate personal information during registration, and Parimatch reserves the right to request proof of age at any stage.

Collection of Data from Minors

Parimatch does not knowingly collect personal data from individuals under the age of 18. If it is determined that personal data belonging to a minor has been collected, such data will be deleted from the platform’s records without undue delay.

Parental Requests

If a parent or legal guardian becomes aware that their child has registered on the platform or submitted personal data, they are requested to contact the support team immediately. Upon verification, all associated data will be removed in accordance with this policy and applicable law.

Parimatch strongly encourages parents and guardians to monitor online activity and use available parental control tools to prevent underage access to gambling websites.

Parimatch operates as part of a global network of entities and engages service providers and partners located in various countries. As a result, personal data may be transferred to, stored in, or processed in jurisdictions outside India where Parimatch’s affiliated companies, technology providers, or other operational partners are based.

Basis for International Transfers

By creating an account and using the Parimatch platform, users provide their informed consent to the transfer and processing of their personal data in countries outside their country of residence. Such transfers are carried out where necessary to provide the services described in this policy.

Confidentiality Standards Applied to Partners

All third parties and partners to whom personal data is transferred are required to maintain confidentiality standards consistent with this Privacy Policy. Parimatch ensures, through contractual arrangements and due diligence, that partner entities handle personal data responsibly and in compliance with applicable data protection obligations.

Users who do not consent to international data transfers should refrain from using the platform, as such transfers are a necessary component of service delivery.

This Legal Disclaimer forms part of the Privacy Policy and may alter or qualify the scope, application, or legal effect of certain provisions contained within it.

Applicability

The disclaimer takes effect at the point at which a user accepts the Privacy Policy, whether through:

• Affirmative acceptance via a checkbox or digital confirmation during registration
• Continued use of the platform following notification of the policy
• Any other act of accession that constitutes acceptance under applicable law

Scope of the Disclaimer

Certain provisions of this Privacy Policy may be subject to modification in their practical application based on:

• The jurisdiction in which a user is located and the laws governing that jurisdiction
• Specific service agreements or terms applicable to certain features of the platform
• Regulatory directives issued by competent authorities that supersede contractual arrangements

In the event of any conflict between this policy and mandatory provisions of applicable law, the provisions of applicable law shall prevail. Parimatch reserves the right to amend this disclaimer as required by law or regulatory change, with notice provided to users in accordance with the platform’s standard communication procedures.

What Are Cookies

Cookies are small text files that are placed on a user’s device when they visit a website. They allow the website to recognise the device on subsequent visits and to store certain preferences or information about the user’s interactions with the site.

How Cookies Are Used on This Platform

Parimatch uses cookies for the following purposes:

• Statistical Analysis: Collecting aggregated data about website traffic, session duration, and page interactions to understand how users engage with the platform
• Behaviour Analysis: Tracking navigation patterns and user preferences to identify areas for improvement
• Personalisation: Storing user settings and preferences to deliver a more tailored browsing experience
• Site Improvement: Using insights derived from cookie data to enhance platform functionality, content, and performance

Cookie Retention Period

Cookies placed by Parimatch are retained for a period of up to one year from the date they are set, unless deleted by the user prior to that date.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. However, disabling certain cookies may affect the functionality of the platform and limit access to specific features. Instructions for managing cookies are available through the settings menu of most standard web browsers.

By accessing and using the Parimatch platform, including all services, features, and content available through the website, users confirm their full and unconditional acceptance of this Privacy Policy in its entirety.

Current Version Prevails

This document represents the most current and authoritative version of the Parimatch Privacy Policy. In the event of any discrepancy between this version and any previously published version, the current version shall take precedence.

Policy Updates

Parimatch reserves the right to revise or update this Privacy Policy at any time to reflect changes in legal requirements, regulatory obligations, or operational practices. Users will be notified of material changes through appropriate means, such as a notice on the platform or communication to the registered email address. Continued use of the platform following such notification will constitute acceptance of the updated policy.

Users who do not agree with any provisions of this Privacy Policy are advised to discontinue use of the platform and contact the support team for further assistance.

Circumstances of Data Sharing

Parimatch may share personal data with third parties in the following circumstances:

• Legal Compliance: Where disclosure is required by applicable law, court order, or the request of a competent regulatory or law enforcement authority
• Dispute Resolution: Where sharing is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents
• Contractual Arrangements: Where third-party service providers are engaged to deliver components of the platform’s services, including payment processing, identity verification, customer support, and analytics

Disclosure of Third-Party Recipients

Where applicable, the categories of third-party recipients with whom data may be shared are identified on the website. In cases where specific recipients are not listed, users will be informed of the purpose and scope of such sharing as required by applicable law.

Consent to Third-Party Data Sharing

By submitting personal data to Parimatch and using the platform’s services, users provide their consent to the sharing of that data with third parties in accordance with the circumstances described in this section. Parimatch ensures that all third-party recipients are subject to appropriate data protection obligations consistent with this Privacy Policy.

The Parimatch platform may contain links to external websites operated by third parties. These links are provided for informational or operational purposes and do not constitute an endorsement of the linked websites or their content.

Third-Party Privacy Policies

Each external website operates under its own privacy policy and data handling practices. Parimatch has no control over, and assumes no responsibility for, the collection, use, or disclosure of personal data by any third-party website accessed through links on the platform.

User Responsibility When Visiting External Sites

Users are advised to exercise caution when navigating to external websites and to review the privacy policies of those sites before submitting any personal information. Parimatch cannot guarantee the security or privacy standards applied by third-party websites, and the use of such websites is entirely at the user’s own discretion and risk.