Parimatch Rules and Regulations in India

User Agreement

By accessing or using any part of the Parimatch platform, you enter into a binding agreement with the company. This agreement takes effect from the moment you complete registration and continues for the duration of your account activity. You are required to review these terms periodically, as updates may affect your rights and obligations.

Eligibility Requirements

To use the platform’s services, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be a natural person, not a corporate entity or automated system.
• You must not be listed on any prohibited persons register or subject to account restrictions.
• You must access the platform from a jurisdiction where online betting is legally permitted.

Rights to Modify Terms

Parimatch retains the right to amend, update, or replace any portion of these terms at its discretion. Notice of significant changes will be communicated through the platform or registered email address. Continued use of the account following such notification constitutes your acceptance of the updated terms.

Proper Use of the Platform

The platform must be used solely for lawful personal entertainment purposes. The following conduct is strictly prohibited:

• Use of automated software, bots, or scripts to interact with the platform.
• Any attempt to manipulate odds, exploit technical errors, or engage in collusion.
• Creating multiple accounts to circumvent restrictions or claim duplicate bonuses.
• Sharing account credentials with third parties.

Content Protection

All content available on the platform, including but not limited to odds data, graphics, text, and software, is the intellectual property of Parimatch or its licensed partners. Reproduction, distribution, or commercial use of any platform content without prior written consent is not permitted.

Liability Limitations

Parimatch shall not be held liable for losses arising from circumstances beyond its reasonable control, including but not limited to technical failures, third-party service interruptions, or changes in applicable law. The company’s liability, where applicable, is limited to the amount held in your account at the time of the relevant incident.

Eligibility to Place Bets

Only registered users who have completed account verification and meet the age and residency requirements are permitted to place bets on the platform. Bets placed by ineligible users may be voided without notice.

Bet Acceptance Procedures

A bet is considered accepted only after the platform has confirmed it and issued a unique bet reference number. Bets submitted during system downtime, network errors, or event suspensions are not guaranteed to be accepted. In the event of a technical error at the time of bet placement, Parimatch reserves the right to void the transaction.

Betting Limits

The following limits apply to all users unless otherwise stated in account-specific terms:

• Minimum bet: Varies by market and event type; applicable minimums are displayed at the time of bet placement.
• Maximum bet: Subject to individual account limits and the specific event. High-value bets may require manual review before acceptance.
• Parimatch reserves the right to adjust these limits at any time based on risk assessment or account history.

Calculation of Wins and Losses

• Winnings are calculated by multiplying the accepted stake by the applicable odds at the time the bet was placed.
• Final results are determined by official sources for the relevant sport or event.
• In cases of disputes regarding outcomes, Parimatch’s internal records serve as the primary reference.

Betting Restrictions

Parimatch may, at its sole discretion, restrict betting access for any user, including limiting stake amounts, available markets, or event types. Such restrictions may be applied without prior notice and are subject to ongoing review.

Cancellation Policy

Bets that have been accepted and confirmed cannot be cancelled by the user. Parimatch may cancel or void a bet under the following circumstances:

• The event is cancelled, abandoned, or postponed beyond the defined settlement period.
• An obvious pricing error was made at the time of bet acceptance.
• Evidence of fraud, match manipulation, or breach of platform rules is identified.
• Technical errors affected the integrity of the bet.

Fundamental Rules for Account Funding and Withdrawals

All financial transactions on the platform must be conducted through your registered account. Third-party payments are not accepted under any circumstances. Funds deposited must be used for betting activity and are not available as a cash loan or credit facility.

Available Deposit and Withdrawal Methods

The following payment options are available to users in India:

Limits for deposits and withdrawals are displayed within the cashier section of your account and may be updated periodically.

Transaction Processing and Timeframes

• Deposits are credited to your account upon confirmation from the payment provider.
• Withdrawal requests are subject to an internal review period before funds are dispatched.
• Standard withdrawal processing takes between 24 hours and 5 business days, depending on the selected method.
• Delays may occur during periods of high transaction volume or when additional verification is required.

Identity Verification and KYC/AML Requirements

In accordance with applicable regulations, all users must complete identity verification before withdrawals are processed. The following documents may be requested:

• Government-issued photo identification (Aadhaar card, PAN card, or passport).
• Proof of residential address (utility bill or bank statement issued within the past three months).
• Source of funds documentation, where required by internal compliance procedures.

Failure to provide satisfactory documentation may result in delays or restrictions on withdrawal processing.

Transaction Restrictions

• Deposits must originate from payment methods registered in your name.
• Parimatch reserves the right to reject or return deposits that do not meet verification requirements.
• Withdrawals will be returned to the original deposit method wherever technically possible.

Cancellation of Transactions

Deposit transactions cannot be reversed once processed. Withdrawal requests may be cancelled by the user prior to approval, after which the funds will be returned to the account balance. Once a withdrawal has been approved and dispatched, it cannot be recalled.

Parimatch is committed to supporting users in maintaining control over their betting activity. The platform provides a range of tools and resources designed to promote responsible participation.

Available Control Tools

Users can access the following self-management features through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can add to your account.
• Bet Limits: Restrict the maximum amount that can be wagered within a defined period.
• Session Time Limits: Receive alerts or automatic logouts after a specified duration of platform use.
• Self-Exclusion: Temporarily or permanently restrict access to your account. Requests are processed within a defined timeframe and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen notifications displaying your session duration and activity summary.

Risk Self-Assessment

Users concerned about their betting habits are encouraged to use the self-assessment tools available on the platform. These assessments are confidential and designed to help you evaluate your relationship with betting activity.

Support Organisations

If you or someone you know requires assistance related to gambling-related concerns, the following organisations provide guidance and support in India:

• iCall (iCall.tiss.edu): A psychological counselling service operated by the Tata Institute of Social Sciences.
• Vandrevala Foundation Helpline (1860-2662-345): A 24-hour mental health support line.
• National Institute of Mental Health and Neurosciences (NIMHANS): Provides resources and referrals for behavioural health concerns.

Parimatch encourages all users to seek assistance without hesitation if betting activity is causing financial or personal difficulties.

Legal Obligations

Parimatch operates under strict anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. The platform is required to implement policies and procedures that prevent the use of its services for illicit financial activity. These obligations apply to all users regardless of account status or transaction volume.

Identity Verification (KYC)

All users are subject to a Know Your Customer (KYC) verification process. This involves the collection and review of personal identification documents to confirm the identity of each account holder. KYC checks may be conducted at the time of registration, prior to withdrawal processing, or at any point determined necessary by the compliance team.

Documents typically required include:

• Valid government-issued photo identification.
• Proof of current residential address.
• Documentation confirming the source of funds used for betting activity, where applicable.

Transaction Monitoring

The platform continuously monitors account activity for patterns that may indicate suspicious or irregular financial behaviour. Automated systems flag transactions that fall outside established parameters for review by the compliance department.

Suspicious Activity Detection

Parimatch’s compliance team investigates flagged accounts and transactions. Indicators that may trigger a review include:

• Unusually large or frequent deposits or withdrawals.
• Deposits followed immediately by withdrawal requests without corresponding betting activity.
• Use of multiple payment methods registered to different individuals.
• Structuring of transactions to avoid reporting thresholds.

Consequences of Policy Violations

Breaches of AML policies may result in the following actions:

• Temporary suspension of account access pending investigation.
• Freezing of funds held in the account.
• Permanent closure of the account.
• Reporting of suspicious activity to relevant financial intelligence authorities in accordance with applicable law.

Users are advised to cooperate fully with any compliance requests. Failure to do so may be treated as grounds for account restriction.

Personal Data Collected

Parimatch collects personal information from users in order to operate the platform, verify identities, and comply with legal obligations. The categories of data collected include:

• Identity Data: Full name, date of birth, and government identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and account balances.
• Technical Data: IP address, device identifiers, browser type, and access logs.
• Usage Data: Betting history, session activity, and platform interactions.

How Personal Data is Used

Data collected is processed for the following purposes:

• Account creation, maintenance, and verification.
• Processing of deposits, withdrawals, and bet settlements.
• Fraud detection, AML compliance, and risk management.
• Communication regarding account activity, updates, and legal notices.
• Improvement of platform functionality based on aggregated usage data.

Parimatch does not sell personal data to third parties. Data may be shared with licensed service providers, regulatory authorities, or financial institutions solely to the extent required by applicable law or operational necessity.

User Rights

As a registered user, you hold the following rights in relation to your personal data:

• Access: Request a copy of the personal data held about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request removal of personal data, subject to legal retention obligations.
• Restriction: Request that processing of your data be limited in certain circumstances.
• Portability: Request transfer of your data in a structured, machine-readable format where technically feasible.

Requests regarding personal data can be submitted through the platform’s support channels. Responses will be provided within the timeframe required by applicable data protection law.

Data Retention

Personal data is retained for as long as your account remains active and for a defined period thereafter, as required by legal and regulatory obligations. Financial records are retained in accordance with applicable tax and AML legislation.

Platform Security Commitments

Parimatch employs a layered security framework to protect the integrity of the platform, the confidentiality of user accounts, and the safety of all financial transactions. Security measures are reviewed and updated continuously to address emerging threats.

Technical Protection Measures

• Data Encryption: All data transmitted between your device and the platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive account and financial information is stored in encrypted form.
• Two-Factor Authentication (2FA): Users are encouraged to enable two-factor authentication on their accounts. This adds a secondary verification step at login, significantly reducing the risk of unauthorised access.
• Secure Payment Infrastructure: All payment processing is handled through certified and audited payment gateways. Card data is never stored directly on the platform’s servers.
• Firewall and Intrusion Detection Systems: The platform operates behind enterprise-grade firewalls and is monitored by automated intrusion detection systems that flag and respond to irregular access attempts.

Account Monitoring

Continuous monitoring of account activity is conducted to identify and respond to anomalies such as:

• Login attempts from unrecognised devices or geographic locations.
• Unusual patterns in betting or financial activity.
• Multiple failed authentication attempts.

Users will be notified of suspicious activity through registered contact details. In cases where account compromise is suspected, access may be temporarily suspended pending verification.

User Responsibilities

The security of your account also depends on the steps you take. You are responsible for:

• Keeping your login credentials confidential and not sharing them with any third party.
• Using a strong, unique password and updating it regularly.
• Logging out of the platform when using shared or public devices.
• Reporting any suspected unauthorised account activity to the support team without delay.

Parimatch cannot be held liable for losses resulting from a user’s failure to maintain adequate personal account security.